FAQ

All your questions answered

  • How long does the battery last?

    One charge gives you 20 days of use, brushing twice a day for 2 minutes.

  • How do I know when my brush is fully charged?

    When Charging the green light pulses., when fully charged, the green light shows a solid constant green.

  • What about replacement heads?

    The Quad Started Pack comes with 4 heads (a year’s worth of brushing). We also sell separate packs of 4 x replacement heads in our shop.

  • What input is the charger?

    Your Quad brush is charged using the wireless charging base, the supplied USB lead plugs into that.

  • Does the Quad toothbrush have a timer?

    Yes. Quad Smart Timer feature ensures equal cleaning for every quadrant of your mouth.

  • What is a sonic toothbrush?

    A sonic toothbrush works by moving the brush head from side to side with very rapid sonic vibrations. These high frequency vibrations clean both the areas of the teeth and gums that the toothbrush touches, but also act on harder to reach areas by forcing saliva, water and toothpaste around the teeth, giving an overall better clean.

  • Does the Quad toothbrush have different settings?

    Quad has modes to choose from – Mid, High, Pulse and Gentle.

  • What are your shipping options?

    We use Royal Mail 48 hour tracked (no signature) on all orders. Orders over £85 qualify for free delivery.

  • Do you ship outside of the UK?

    Currently we can only ship orders within the UK.

  • How do I activate my warranty?

    Simply sign up for a Quad account and you will see ‘My Warranty’ in the left hand bar of your account window. Please be sure to hang on to your original Quad purchase receipt.